You are not the person I hired

Like many closely held business owners, you may be struggling to take your company to the next level. Wouldn’t it be great to double or triple revenue? How about doubling profit?

What’s holding you back? Poor marketing? A hit or miss sales system? Lack of leadership? Any one of these could be holding you back, but I doubt that any of them is the biggest reason. Most of the business owners that I talk with are frustrated with People issues.

Don’t Let It Happen to You.

It’s easy to blame your staff for lackluster performance, and it’s extremely difficult to put together a team that performs at a high level. In fact, lots of business owners get burnt out by having to repeatedly recruit, hire, and train new employees, only to be disappointed again and again by lackluster performance or failure. Before letting this happen to you, ask yourself “Are the good people on my staff assigned to the right tasks and are they doing things they’re really good at?”

This self-reflection is recommended by my good friend and colleague Lloyd Gottman, owner of Synergetic Systems LLC and an expert at optimizing employee and team performance. Lloyd’s company doesn’t do “team building” exercises or focus on “team harmony,” they help their clients assemble high-performing teams.

I recently chatted with Lloyd about employee performance issues and he shared with me that most business owners are too close to their business and their staff to see the real difficulties. Since the owner doesn’t see these underlying problems, they cannot understand how these problems get in the way of performance.

If you’re blind to these challenges, how can you build a high-performing team? Lloyd starts by having you set your own goals and deadlines, and then he digs in. Lloyd looks at the organization chart, the way positions are structured, the tasks to be performed, and the skills and aptitudes needed for high performance. Lloyd stresses that he has to understand the company’s culture to design the “seating chart” and to identify the aptitudes and attitudes that will allow the team to perform at a high level.

It Takes More Than a Seating Chart

So now that you’ve got an organization chart for a high-performing team, here’s the big question: Will your re-organized team perform at a high level? Probably not. Lloyd tells me that most business leaders don’t possess the tools to know whether their people are well matched to their jobs or even to the company’s culture. Ask yourself whether you’ve repeatedly done any of these things with the same person or with someone who reports to them:

  • Coached them about how to do their job?
  • Solved a problem they should have handled on their own?
  • Provided routine support to someone who doesn’t report directly to you?

Chances are that you’ve answered “yes” to more than one of these questions. This only means that you’re like most business owners, and like most of your peers, you might think that your staff needs more or better training. Lloyd acknowledges that training is important, but he says that the real key to building high-performing teams is placing the right person in the right position doing the things that they are really good at doing.

He recommends using assessment tests like DISC or MBTI as tools for measuring and understanding skills, personality and-perhaps most important-interpersonal disconnects. “Some really good tools have recently come onto the market that help predict job performance” according to Lloyd. He uses the appropriate assessment tool that fits the position you’re filling-from administrative assistant to C-suite executive. Interpreting the results takes significant training and experience, and Lloyd points out that the newer tests are even designed to prevent cheating.

What if You Have a Heart?

Will turning your staff into a high-performing team turn you into a ruthless boss? It doesn’t have to. If you conclude that a team member has been holding you back or is in the wrong position, Lloyd works with you and your team to find a better fit within the organization. “Usually an employee already knows deep-down that it’s not a good fit, and they’re actually relieved when you give them a more appropriate assignment,” he says.

Consultants like Lloyd aren’t always involved in the recruiting, interview, and selection process. Here’s how someone like Lloyd can fit into your process and help make sure you bring only top performers on board:

  1. Conducting and analyzing assessment tests. For entry-level positions, assessments focus on core values like integrity and reliability. Assessments for higher-level positions focus on problem-solving skills, strategic thinking, or leadership.
  2. Preparing for the Interview. The right preparation lets you guide a candidate to define goals and hold themselves accountable for results.
  3. Selection. Providing objective, unbiased feedback to help you make solid decisions.

After going through this process, most of Lloyd’s clients become better leaders by being strategic and demanding in interviews and in the selection process. They’re also quicker to identify and deal with team members who are not performing at a high-level.

If you’d like to meet Lloyd, or if you want to talk about adding a coach like him to your personal team of advisors, please feel free to call me at 303-831-1411.


Sometimes the Leader Needs a Push

If you run a viable, privately-held business, you’ve probably navigated some difficult terrain successfully, all on your own. Even so, as you continue to grow your business that very growth will present with you a bunch of new and unique problems. How will you continue to thrive going forward? Who can tell you if you’re heading in the right direction? Where will you find guidance, validation, and honest feedback? Will you hold yourself accountable?

The growth of your business may give you some nagging concerns like these:

  • Not having a compelling vision or not being able to share your vision with employees in a way that excites them.
  • Not being aware of opportunities or threats on the horizon.
  • Being focused on the wrong problems or being unsure which problem to tackle first.

Sometimes it helps to discuss these concerns with a detached outsider or coach. How can a coach help you get on the right track? I put that question to my good friend and colleague, Todd Ordal, President of Applied Strategy. Todd is a leadership coach – he prefers the label “consultant to management” – who works with business executives across the country. He’s also the author of Never Kick a Cow Chip on a Hot Day: Real Lessons for Real CEOs and Those Who Want to Be.

Here’s how Todd describes his role when working with executives in four common situations:

  1. Thinking Partner. Sometimes, your key people agree with you because they think that’s what you want to hear. Todd calls this “breathing your own exhaust,” and he suggests that a coach can only help you if the coach is brutally honest with useful and actionable feedback.
  2. Dream Weaver. Some executives see incredible opportunity but have trouble getting buy-in from their staff. A coach should guide you through the process of:
    • Defining your vision.
    • Describing your vision in a compelling and motivating way. Language is important.
    • Identifying when and how to course-correct during implementation.
  3. Optimizer. Lots of businesses run efficiently, but the best businesses run optimally. Optimal performance requires commitment from the whole organization, and a coach should help you move your staff from mere compliance to commitment. This often starts with the coach helping you create the optimizing plan.
  4. Trainer. Your key executives have to lead their own teams, and they may need coaching to develop their own leadership skills. Todd is careful to point out that your key executives must want to be coached – if you try to force a person to accept unwanted coaching you’ll be wasting their time and your money.

 

Terms of Engagement

Your relationship with a leadership coach can be ongoing or it can be limited to a specific assignment or goal. A “Thinking Partner” relationship is typically ongoing, allowing you to check in on a regular basis and discuss ongoing challenges and developments. Each of the coaching roles, including the “Thinking Partner” role, can take the form of a specific assignment, and you should work with the coach at the outset to establish the scope of the assignment.

 

What to Watch for

  • How will you know if you’ve found the right coach? For starters, the coach should:
  • Ask lots of questions – some of which you may not want to hear or answer.
  • Lead you through a process of personal exploration and honest analysis that ends up with answers that are right for you.
  • Help you define and reach a successful outcome – an outcome that should also mean the end of the coaching assignment and not a perpetual engagement of coaching dependency.

Many leadership coaches have a psychology background. This can be helpful in leading you through your own personal exploration but may only give you a “feel good” exercise. Many coaches have succeeded in business and bring their experience to bear in helping solve your problems. Sometimes, however, these coaches skip the consultation part of the relationship and simply tell the client what to do.

The best coach will help you find the right path for you, hold you accountable, and be ready to end the engagement when you’ve reached your goal or when the coach stops providing value.

If you’d like to meet Todd, or if you’d like some ideas about candidates for your team who have these coaching skills, please feel free to call me at 303-831-1411.


Go From Lone Wolf to Leader of the Pack

It’s a pretty safe bet that if you own a viable, privately-held business you have excellentoperational skills. Day-to-day you “make the trains run on time.” But how well do you recognize and evaluate options or make good decisions when it comes to strategy? Can you identify bold moves that will propel the business beyond incremental growth – and how well do you implement those bold moves?.

My good friend Scott Barth, founder of ascendBIZ2, recently shared with me his insights about how most successful business owners he works with assemble an advisory team with expertise in seven key areas.

Team structure and operation

In some cases, the “team” is the owner’s collective set of relationships with one or more trusted experts, like a CPA or a banker. This business owner typically deals one-on-one with each subject matter expert (SME) as problems arise or when the owner takes the time to contemplate big-picture issues.

At the other end of the spectrum, the business owner convenes his or her team of advisors on a regular basis, typically quarterly or annually, in some type of strategic planning environment. In this setting, the SME’s focus their expertise on critical, long-term matters related to the health and future of the business.

There are other advisory team models, of course, but the important thing is that privately-held business owners need to find a way to harness the collective, professional wisdom of their advisory team members.

Team members

Scott also shared with me this list of skills that should be represented on the team:

  1. Advisory CPA – Engage a CPA for more than just tax preparation. In a future article, I’ll explore some of the areas where a CPA offers much more than tax advice, such as financial health and break-even analyses and key performance indicators.
  2. Banker – Don’t just choose a bank. Build a banking relationship-yes, with an actual person. Down the road, we’ll discuss the many tools and areas of guidance and support a banking partner can offer.
  3. Business attorney – Choose an attorney for the long haul-someone who will offer proactive advice at every stage of the company’s evolution.
  4. Wealth management adviser/wealth planner – Find a trusted adviser who charts a course for your financial security and factors in how your company fits into the picture.
  5. Business coach/consultant – As your business grows, shift from mentor relationships to coaching arrangements with advisers who create the accountability most business owners need but few actually experience.
  6. Valuation specialist – Work with a valuation expert who can define and fine-tune the formula for building wealth and value within the company.
  7. Human resources expert – This is a complex and constantly evolving field and a good candidate for outsourcing. Business owners need someone on their team who can readily benchmark best practices in this area.

In future articles I’ll write about my interviews with some of these SMEs and give you more specific examples of how they can help you, such as:

  1. How to determine the true value of the business and identify the value drivers that will make the biggest difference over time.
  2. How to and why an attorney needs to serve as a legal advisor and personal business advocate rather than just a hired gun.
  3. Why an entrepreneur should never be the person to scale the business.

How will you know the right fit?

Scott emphasized that a potential team member must be willing and able to serve as a consultant and not just as a service provider. He put it best: “You can identify all these skill sets and people-CPAs, attorneys, and so on-and if you can legitimately put the word ‘consultative’ in front of the profession when describing that person and their skills, then they may be a good fit for your advisory team.”

How to find the best people for your advisory team?

  1. Vet the candidates and get to know them well, until you’re confident they’ll be able to provide the guidance and expertise you need.
  2. Seek out recommendations and referrals from other successful privately-held business owners and advisors you respect.
  3. Make sure they are critical thinkers and offer skills that you don’t possess.

If you’d like to meet Scott, or if you’d like some ideas about candidates with these skills to serve on your advisory team, please feel free to call me at 303-831-1411.

Steve Bush, attorney at law, founded Steven M. Bush, a Professional Corporation in 2003 in Littleton, Colorado. The firm specializes in representing privately-held businesses and their owners on a range of legal matters.


Stock Sales

In a stock sale, the corporation’s stockholders sell their shares of the corporation’s stock to a buyer in exchange for cash, property, other stock, the assumption of their debts, or something else of value. Any sale of stock should be done subject to a stock purchase agreement. There is no such thing as a “one-size-fits-all” stock purchase agreement, so the agreement should be tailored to reflect the unique issues in a given transaction.

The buyers’ lawyers must be careful to ensure that the buyer will truly own the corporation’s stock free and clear of unexpected encumbrances after the sale is concluded. At a minimum, a stock purchase agreement should contain representations, warranties, and indemnifications made by the selling stockholders to cover against significant potential problems. These representations, warranties, and indemnifications should address such things as:

  1. the capital structure and organization of the Seller;
  2. ownership of all outstanding equity interests in the Seller,
  3. the fact that no equity interests are encumbered by liens, claims, or other liabilities;
  4. the fact that issuance and transfer of equity and the terms of the transaction are duly authorized by the corporation’s stockholders;
  5. the fact that the transaction creates no conflicts with any of the corporation’s organic documents or contracts; and
  6. the fact that the corporation has unencumbered ownership interests in all of the assets it claims to own.

Depending on the transaction, sellers and buyers might address any number of other areas relating to the nature of the corporation’s business or its stock, including financial matters; real and personal property; environmental issues; contracts; employees; employee benefits; insurance; bank and credit agreements; indebtedness; compliance with laws; current or possible litigation; intellectual property; insider transactions; and competing businesses.

Because stock is a “security” under various state and federal laws, the selling stockholders should keep in mind that these laws may create obligations and potential liability with respect to their offers to sell their stock and the sales transactions. In some situations, these laws can create liabilities for the sellers even though the sellers have made no affirmative representations or warranties in their stock sales agreement. In addition, the selling stockholders and the buyer, if it is issuing its own stock as consideration for the purchase, must be exempt from the registration requirements under applicable federal and state securities laws. In most cases, these transactions fall within the private resale or private placement transaction exemptions from registration. However, the parties should always consult with their lawyers to perform a detailed analysis of whether registration is an issue.

Holdouts

A sale of stock is usually the simplest way to transfer a business because the stockholders selling their stock are the only people required to give their consent for the transaction. No director or other stockholder meeting or approval is usually required.

In some cases, a buyer must deal with multiple stockholders and some of them may refuse to sell their stock. If the prospective stockholders plan ahead, those that wish to sell their stock can prevent the holdout stockholders from delaying or preventing the sale by negotiating something called “drag-along” rights into an agreement between the stockholders. Drag-along rights generally provide that if a sale is approved by a certain group of stockholders, all of stockholders agree to be “dragged along” in the sale. The group might be comprised of a minimum percentage of stockholders or even the board of directors. In most cases, the existence of a stockholders’ agreement with drag-along rights increases the attractiveness of the stock to buyers.


How can a corporation be sold?

When the owners of a corporation, the stockholders, want to sell the business they usually want to sell the stock. While the sale of the stock will accomplish the sale of the business, the business can be also be sold by having the corporation sell its assets or by having it merge with another company. Choosing the method that will be best for a specific business sale depends on, among other things:

  • whether the buyer and the sellers want a simple transaction.
  • taxes.
  • whether the entire business will be sold, or whether only part will be sold.
  • how many stockholders there are and how many are required to approve the sale.

A sale of a corporation’s stock is straightforward. The corporation’s stockholders trade their stock certificates for money or for property. The corporation keeps all of its assets and liabilities. The only things that change are the names and identity of the stockholders. For a corporation whose stock is not publicly traded, the transaction is generally simple and usually involves only paperwork, including a stock purchase agreement, a bill of sale, the surrender of the existing stock certificates, the transfer of the stock on the corporation’s records, and the issuance of new stock certificates.

Under Colorado law, a merger is generally treated like a sale of stock. In the merger the buyer, called an “acquirer,” assumes all of the corporation’s assets and liabilities by operation of law and without the need for any other agreement or transaction.

When someone buys a corporation’s assets, the corporation sells its property, like its contracts, furniture, fixtures, and equipment, for money or in exchange for other property. The corporation gets the money and the buyer gets the assets. The buyer generally does not take or assume any of the corporation’s liabilities. Sales of assets are usually trickier than sales of stock. The sale of assets that involve third parties, like customer and vendor contracts or leases of property, involve the “assignment” of the asset to the buyer. Contracts with third parties usually require the corporation to obtain the third party’s consent before the corporation can assign the contract to the buyer.

If the corporation’s employees are going to work for the buyer after an asset sale, the corporation technically must fire the employees so that the buyer can hire them. The firing and hiring process can raise employee benefit issues, such as whether the employee is entitled to receive accrued vacation pay and whether their health and retirement benefits are changed.

Some sales of a corporation’s assets give rise to government agency filing or permit requirements. A sale of real estate requires that a formal deed be filed to transfer the property. Finally, if the corporation has used its assets to secure the payment of a line of credit or another debt, the corporation will be required to fully pay the line of credit or debt before the bank will release the liens on the assets that the corporation wants to sell. Buyers often prefer asset purchases to stock purchases for tax reasons. In most cases, the depreciated book value of the corporation’s assets is lower than their fair market value. In this situation, a buyer will want an asset deal so that the buyer’s tax basis in the assets will equal the purchase price and will allow for the greatest depreciation expense. The seller, on the other hand, usually wants to sell the corporation’s stock in order to avoid tax on the difference between the sales price of the assets and their depreciated book value. If the corporation is a C corporation, the seller also wants to avoid paying tax on the distribution of the sales proceeds from the corporation to the shareholder.

Under the tax laws, a merger may be treated as either an asset sale or stock sale, depending on the entity’s structure. Always consult a tax specialist for assistance when dealing with a merger.

Portion of Business Being Acquired

An asset sale is appropriate when the buyer is purchasing less than the corporation’s entire business. After the buyer takes the specified assets, the remaining assets may be used to continue as a going concern or may be disposed of by sale, liquidation, or distribution in kind.

Corporate Approval Requirements

Under Colorado law, mergers generally require the approval of only a majority of the shareholders of the parties to the merger. An asset sale ordinarily requires the approval of a majority of the selling corporation’s shareholders. A sale of stock, however, requires the approval of all of the corporation’s shareholders if the buyer wants to own 100 percent of the business. Unless there is a contractual agreement to the contrary between the stockholders, any individual shareholder can refuse to sell his or her stock.

In some cases, a buyer can use a merger to buy a corporation with a reluctant stockholder. The typical transaction is called a “reverse triangular merger.” To start, the buyer forms a new, wholly-owned subsidiary. The new subsidiary then merges into the corporation with the reluctant stockholder, since this requires only a majority vote. After the merger, the buyer owns 100 percent of the corporation’s stock, and the reluctant stockholder owns stock in the parent of the new and merged corporation. The reluctant shareholder can choose to exercise “dissenter’s rights,” but if the transaction is generally fair to the selling shareholders the cost and relative benefit of exercising these rights often dissuades shareholders from troubling themselves.